What is new in Patient Experience? Updates from the Cleveland Clinic Summit May 17-20, 2015

Since the publication of the Institute of Medicine (IOM) report from the Committee on the Quality Healthcare in America in March 2001, an increasing trend in patient-centered care has emerged in many areas of healthcare. As a result of this, patient satisfaction has become a key quality indicator. Many healthcare organizations have begun to conduct patient satisfaction surveys and use the data from these surveys to develop metrics and key drivers for service. The annual Patient Experience Summit at Cleveland Clinic, 4-day conference where key stakeholders from around the country gather to exchange stories of success and strategies for better delivery of healthcare services to patients, is where this all comes together. read more